AI-Powered Chatbots in Healthcare: Improving Patient Engagement and Experience

Paper ID: EIJTEM_2024_11_4_141-149

Author's Name: Bandaru Vamsi Krishna Reddy, Dedeepya Sai Gondi, Veera Venkata Raghunath Indugu

Volume: 11

Issue: 4

Year: 2024

Page No: 141-149

Abstract:

Multiple medical care areas experience substantial changes due to the implementation of Artificial Intelligence in healthcare systems. The deployment of AI-powered chatbots represents one of the most advantageous health applications because these systems enhance both patient-health services interactions and healthcare operational effectiveness. Through AI chatbots patients gain improved healthcare treatment by receiving personal care from live agents while waiting shorter durations and receiving tailored services. A chatbot system driven by AI utilizes machine learning with natural language processing capabilities to achieve suitable patient assistance and management of medical information requests and distribution of vital health content. The research demonstrates that AI chatbots make patient care improvements possible through enhanced healthcare interaction while easing medical personnel workload and enhancing healthcare service quality. This research study evaluates both the technological barriers within healthcare regarding AI chatbots and their moral aspects and anticipated advancements in the field.

Keywords: Artificial Intelligence, Chatbots, Healthcare, Patient Engagement, Natural Language Processing, Machine Learning, Health Technology, Digital Health, Patient Experience, Healthcare Innovation.

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