2.5

CiteScore

8.8

Global Impact Factor

A STUDY ON FUNCTIONS, OBLIGATIONS AND PRACTICAL DUTIES OF FREIGHT FORWARDERS


Paper ID: EIJTEM_2022_9_4_61-66

Author's Name: Dr. D.Rajasekar, Dr.R.Vettriselvan, W S Devu

Volume: 9

Issue: 4

Year: 2022

Page No: 61-66

Abstract:

The purpose of this paper is to improve service quality of international freight forwarders and explore practical business solutions to enhance customer service level. Freight forwarder usually acts as an agent to source logistics service for shipper and work closely with carriers such as shipping line and airline companies. This business is characterized by lower capital investment and entry barrier comparing with carriers, and most of their major customers are small or medium size manufactures or traders. Providing high quality service to enhance customer satisfaction is the key mission since competition is extremely severe.

Keywords: Freight forwarder, Logistics service, Shipping line, Customers, Carriers

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